Return and Refund Policy

At Viggo Eyewear, we are committed to providing quality products. If you are not completely satisfied with your purchase, we are here to help. Please read the following details on returns, exchanges, and refunds.

Return Policy

• You have 30 days from the date of receipt to return your item for a full refund or exchange. This applies to all customers, in accordance with European Union Consumer Rights.
• The product must be unused, in the original packaging, and in the same condition as received.
• For returns outside the EU, the right to return remains valid, subject to the same conditions.

Return Shipping

• Customers in Europe: We offer free return shipping for European customers. Please contact our customer service team via Shopify to arrange a return label.
• Customers outside Europe: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service.

Refund Policy

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, a refund will be issued to your original payment method via Shopify’s payment system within 30 days.

Exchanges

• If you would like to exchange your product for another model, please contact us at contact@viggoeyewear.com. We will assist you in the exchange process.

By purchasing on the website, the customer agrees to the policies outlined above.
If you have any questions or need assistance with your order or an existing order, please contact our customer service team. We will be happy to help you.