Frequently asked questions (FAQ)
Welcome to the Viggo Eyewear FAQ page! Here we have compiled the questions most frequently asked by our customers. If you can't find the answer you're looking for, don't hesitate to contact us at contact@viggoeyewear.com. We're here to help!
1. Why should I choose Viggo Eyewear?
At Viggo Eyewear we are committed to providing stylish, high quality sunglasses with several key benefits:
Free worldwide delivery: Wherever you are, we offer free delivery on all orders.
Secure payment options: We accept all major credit cards and PayPal, with all transactions processed securely using SSL encryption on the Shopify platform.
2-year guarantee: For customers in the European Union, our sunglasses come with a 2-year guarantee. In other regions, including North America and Oceania, we offer a 1-year guarantee.
Worldwide delivery: We ship our products worldwide, with delivery times ranging from 5 to 21 days.
Customer support: Our team is ready to help you with any questions you may have. You can contact us at contact@viggoeyewear.com.
2. Do you really offer free delivery worldwide?
Yes, we are proud to offer free worldwide delivery on all orders, with no minimum purchase. Whether you're in Europe, North America, Oceania or the Middle East, delivery is always free.
3. How long will it take to receive my order?
Our usual delivery times are as follows
Europe: 5 to 21 working days.
Oceania: 5 to 21 working days.
North America: 5 to 21 working days.
United Arab Emirates: 5 to 21 working days.
Rest of the world: 5 to 21 working days.
Please note that delivery times are estimates and may vary depending on where you live and any customs delays.
4. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for fast and secure payments. All transactions are processed securely through the Shopify platform using SSL encryption.
5. What is your returns policy?
We want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy:
You can return your sunglasses for a refund or exchange within 14 days of receipt.
Sunglasses must be unused, in their original packaging and in the same condition in which they were received.
For more details, please see our Returns and Refunds Policy.
6. How can I track my order?
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track your order and see its progress as it reaches you.
7. Do you offer guarantees on your sunglasses?
Yes, we offer guarantees on all our products:
2-year guarantee for customers in the European Union.
One-year warranty for customers in North America, Oceania and the United Arab Emirates.
Our guarantee covers defects in materials and workmanship. If you have any problems, please contact us at contact@viggoeyewear.com  for assistance.
8. Are there any additional customs charges or taxes?
Customs charges, duties and taxes vary from country to country. These costs are borne by the customer and are not included in the price of the product or the shipping costs. We recommend that you check local customs regulations for more information.
9. Can I exchange my sunglasses for another model?
Yes, if you would like to exchange your sunglasses for another style or colour, please contact us at contact@viggoeyewear.com. We will guide you through the process to make the exchange as easy as possible.
10. How can I contact customer service?
Our customer support team is available to help you with any queries, orders or product information. You can contact us by e-mail at contact@viggoeyewear.com.
11. How do you guarantee the security of my personal information?
We take your privacy and security seriously. Our website is built on Shopify, which uses the latest SSL encryption technology to keep your data secure. Your payment information is handled securely and is never stored on our servers. For more details, please read our Privacy Policy.
12. What makes Viggo Eyewear different from other sunglasses brands?
At Viggo Eyewear we believe in providing high quality sunglasses that combine style, comfort and durability at an affordable price. We are committed to. :
Free delivery worldwide
Easy returns and refunds
Generous warranties
Excellent customer support
We make sure you get more than just a pair of sunglasses: you get peace of mind and a stylish accessory that suits your lifestyle.
13. What materials are used in the manufacture of your sunglasses?
Our sunglasses are made from top-quality materials designed for comfort and durability. Each pair is made with UV400 protection lenses to protect your eyes from harmful UVA and UVB rays, and high-quality frames designed to last.