Welcome to the Viggo Eyewear FAQ page! Here, we’ve compiled the most common questions our customers ask. If you don’t find the answer you’re looking for, feel free to reach out to us at contact@viggoeyewear.com. We’re here to help!
1. Why should I choose Viggo Eyewear?
At Viggo Eyewear, we are committed to providing stylish and high-quality sunglasses with several key benefits:
- Free Worldwide Shipping: No matter where you are, we offer free shipping on all orders.
- Secure Payment Options: We accept all major credit cards and PayPal, with all transactions processed securely through SSL encryption on Shopify’s platform.
- 2-Year Warranty: For customers in the European Union, our sunglasses come with a 2-year warranty. In other regions, including North America and Oceania, we offer a 1-year warranty.
- Global Delivery: We ship to countries worldwide, with delivery times ranging from 5 to 21 days.
- Customer Support: Our team is ready to assist you with any inquiries. You can contact us at contact@viggoeyewear.com.
2. Do you really offer free worldwide shipping?
Yes! We proudly offer free worldwide shipping on all orders, with no minimum purchase required. Whether you're in Europe, North America, Oceania, or the Middle East, shipping is always free.
3. How long does it take to receive my order?
Our typical delivery times are:
- Europe: 5 to 21 business days.
- Oceania: 5 to 21 business days.
- North America: 5 to 21 business days.
- United Arab Emirates: 5 to 21 business days.
- Rest of the World: 5 to 21 business days.
Please note that delivery times are estimates and may vary depending on your location and any customs delays.
4. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for secure and fast payments. All transactions are processed securely through Shopify’s platform using SSL encryption.
5. What is your return policy?
We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy:
- You can return your sunglasses for a refund or exchange within 14 days of receipt.
- The sunglasses must be unused, in the original packaging, and in the same condition as when received.
For more details, please check our Return and Refund Policy.
6. How do I track my order?
Once your order is processed and shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order and see its progress as it makes its way to you.
7. Do you offer warranties on your sunglasses?
Yes, we offer warranties on all of our products:
- 2-Year Warranty for customers in the European Union.
- 1-Year Warranty for customers in North America, Oceania, and the United Arab Emirates.
Our warranty covers defects in materials and workmanship. If you experience any issues, please contact us at contact@viggoeyewear.com for assistance.
8. Are there any additional customs fees or taxes?
Customs fees, duties, and taxes vary by country. These fees are the responsibility of the customer and are not included in the product price or shipping costs. We recommend checking your local customs regulations for more information.
9. Can I exchange my sunglasses for a different style?
Yes! If you would like to exchange your sunglasses for a different style or color, please contact us at contact@viggoeyewear.com. We will guide you through the process to make the exchange as smooth as possible.
10. How do I contact customer support?
Our dedicated customer support team is available to assist you with any inquiries, order-related questions, or product information. You can reach us via email at contact@viggoeyewear.com.
11. How do you ensure the security of my personal information?
We take your privacy and security seriously. Our website is built on Shopify, which uses the latest SSL encryption technology to keep your data secure. Your payment information is processed securely and is never stored on our servers. For more details, please read our Privacy Policy.
12. What makes Viggo Eyewear different from other sunglasses brands?
At Viggo Eyewear, we believe in providing high-quality sunglasses that combine style, comfort, and durability at an affordable price. With our commitment to:
- Free Worldwide Shipping
- Easy Returns and Refunds
- Generous Warranties
- Excellent Customer Support
We ensure that you get more than just a pair of sunglasses—you get peace of mind and a stylish accessory that suits your lifestyle.
13. What materials are your sunglasses made from?
Our sunglasses are made from premium materials designed for comfort and durability. Each pair is crafted with UV400 protection lenses to shield your eyes from harmful UVA and UVB rays, and high-quality frames that are built to last.
If you have any further questions that are not covered here, feel free to reach out to us at contact@viggoeyewear.com. We’re always happy to help!
